Last updated: 24/09/2026
This Privacy Policy describes how Paper Online Ltd. (company registration no. 11418652) of 79 Princes Way, London, England, SW19 6HY collects, uses and protects your personal information when you visit our website or interact with our insurance software platform.
Paper Online Ltd. is established in the United Kingdom and registered with the UK Information Commissioner's Office (ICO) as well as holding ISO 27001 certification. This ensures compliance with robust regulatory frameworks regarding our handling of data and information security, and includes conformance with the Data Protection Act 2018, covering UK GDPR laws.
We are a data processor for our customers' data for their business purposes. Internally, we act as a data controller in relation to information gathered for hiring, HR and marketing activities.
When visiting our website (www.paperinsurance.com) we collect personal information only when you voluntarily submit it through our web form. This information is used solely for marketing purposes, and is never shared with external parties.
Information held includes:
Cookies and analytics. We use a third-party analytics service to understand how visitors use this website: which pages are viewed, roughly where visitors are located, and how they arrived. It only runs if you choose Accept on the cookie banner, and it sets cookies to tell repeat visits apart. Nothing is loaded and no cookies are set if you choose Reject or make no choice. You can change your choice at any time through Cookie settings in the footer. We do not use any other tracking or advertising technologies.
We use the information you provide to:
During discovery and onboarding processes, Paper Online will require additional information to be submitted via email, forms and over meetings or phone calls. This information will be held in secure environments and will never be shared with unauthorised external parties.
As a data processor, Paper Online is required to hold your customers' data to uphold the services outlined in the signed Licence Agreement. This may include sensitive information, and is processed strictly in accordance with the instructions provided by our customers, who remain data controllers.
Data is stored securely in an encrypted form on Amazon's AWS cloud servers at a location of the customer's choice, dependent on local or internal compliance requirements.
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Data is never shared with unauthorised third parties. Internal software systems are always two-factor authenticated and password secured and regularly maintained and checked in compliance with ISO 27001 certification guidelines.
We do not sell, trade, or otherwise transfer your personal information to external parties. This does not include trusted partners who assist us in operating our website or serving you, provided they agree to keep this information confidential.
You have the right to:
If you are located outside our country of operation, please note that your information may be transferred to and processed in our location.
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date.
For any questions regarding this Privacy Policy or our privacy practices, please contact us at info@paperinsurance.com.